Please note the following conditions:

1. Authorisation must be obtained before returning goods. Unauthorised returns will not be considered for credit.

2. Requests for authorization must be made in writing using our own returns form, which must be completed in full. This can be faxed or e-mailed to us.

3. The returns form requests the original invoice number. Authorisation will not be given without this information.

4. We do not accept the return of audio-visual materials e.g. cassettes, software, etc., or the return of photocopiables. Non-stock items will not be accepted. This does not apply to faulty items or goods received damaged by the customer.

5. Items received faulty or damaged must be reported within 7 days of receipt.

6. Returns will not be accepted for goods invoiced over 90 days prior to the request.

7. Returns will not be accepted for goods received that have been damaged or defaced whilst in the customer's care, or damaged in transit to us through poor packing etc.

8. Instructions for the return of goods will be given with our authorization.

9. Returns received not complying with the above conditions will not be accepted for credit.

10. A 10% handling charge will be charged for returns (minimum £5). This does not apply to faulty items or goods received damaged by the customer.


Requests for authorization must be made in writing using our own returns form, which must be completed in full. This can be faxed to us.